No Refund Policy

1. No Refund Policy

At Cozy Care, all sales are considered final. We do not offer refunds once an order has been placed and shipped, except in the specific situations described in this policy. This is because our products are hygiene and cleaning essentials, which cannot be resold once they have left our warehouse.

By placing an order on our website, you agree to this No Refund Policy.

2. Order Cancellation

• You may cancel an order free of charge as long as it has not yet been shipped
• To cancel, go to My Orders and select "Cancel Order", or contact us at info@cozycare.co.in
• Once an order has been shipped, it cannot be cancelled and no refund will be issued
• We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud - in such cases, any amount paid will be fully refunded

3. Replacements (Instead of Refunds)

Instead of a refund, we offer replacements in the following cases:

• The product arrived damaged or leaking
• The product is defective
• The wrong product was delivered

To request a replacement, please contact us within 48 hours of delivery with:

1. Your order number
2. Clear photos of the product and packaging (including the safety seal, if applicable)
3. A short description of the issue

Once verified, we will arrange a free replacement of the same product, shipped at our cost. Replacements are subject to stock availability.

4. Returns (Only for Damaged / Wrong / Defective Items)

We only accept returns in the following cases:

• The product is damaged, defective, or leaking on arrival
• The product delivered is materially different from what was ordered

Because these are hygiene and cleaning products, items that have been opened or used (including those with a broken safety seal) cannot be returned under any circumstances. Please share photos of the product and packaging when you contact us.

How to initiate a return

1. Go to My Orders and select "Return Item", or email info@cozycare.co.in with your order number and photos of the issue
2. Our team will review and approve the return within 1–2 business days
3. Once approved, our courier partner will pick up the item from your address, or you may be asked to ship it to us - we'll confirm which applies to your order

5. Non-Returnable & Non-Refundable Situations

• Change of mind after the product has been shipped
• Opened, used, or partially used products (except when defective on arrival)
• Damage caused by misuse, or use that does not follow the instructions on the product label
• Returns or complaints raised after the 48-hour window has passed
• Products purchased during clearance, promotional, or final-sale events
• Digital products, gift cards, or personalized items

6. Shipping Charges

• Original shipping charges are non-refundable in all cases
• For approved replacements due to our error (wrong / damaged / defective item), return shipping is free
• For any other approved returns, the customer bears the return shipping cost

7. Contact Us

For any questions about this No Refund Policy, or to raise a replacement or return request, reach us at info@cozycare.co.in or +919179827493.